Frequently Asked Questions (FAQ)

How long does shipping take?

Most orders arrive within 5–12 business days, depending on your location and local carrier.

Do you ship internationally?

Yes, Pavelia Labs ships worldwide.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Can I return my order?

Yes. Please refer to our Refund Policy for detailed information regarding returns and refunds.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.

Where can I find my tracking number?

Your tracking number will be sent to the email address used during checkout once your order has been shipped.

Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways to ensure your information remains protected.

Do your products come with a warranty?

Warranty coverage may vary depending on the product. Please contact us if you have questions regarding a specific item.

How can I contact customer support?

You can reach our support team through our Contact page or by email. We aim to respond within 24–48 hours.

---

Still have questions?

We're here to help. Visit our Contact Us page and our support team will be happy to assist you.

Pavelia Labs
Innovative Tech. Smarter Living. 🚀