Política de reembolso

Return & Refund Policy

Last Updated: June 2026

At Pavelia Labs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Business Information

Pavelia Labs
Kortrijksesteenweg 391
9800 Petegem-aan-de-Leie
Belgium

Enterprise Number: 0775.620.908
VAT Number: BE0775.620.908

Email: support@pavelialabs.com

Right of Withdrawal

Customers located within the European Union have the right to withdraw from their purchase within 14 calendar days of receiving their order without providing a reason.

To exercise your right of withdrawal, please contact us at:

support@pavelialabs.com

Before returning any item, customers must first obtain return authorization from Pavelia Labs.

Return Eligibility

To qualify for a return, the item must:

Be returned within 14 days of delivery.
Be unused and in the same condition as received.
Be returned in its original packaging.
Include all accessories, manuals, and components.
Be free from signs of damage, misuse, modification, or excessive handling.

Pavelia Labs reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products.
Gift cards.
Downloadable digital products.
Items damaged by misuse or improper handling.
Products returned without prior authorization.
Products showing excessive wear or use.

How to Request a Return

To request a return, please contact:

support@pavelialabs.com

Please include:

Full name
Order number
Product name
Reason for return
Photos if the item is damaged or defective

Our support team will review your request and provide return instructions if applicable.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
A detailed description of the issue
Clear photos and/or videos of the product and packaging

After verification, Pavelia Labs may offer:

A replacement product
A partial refund
A full refund

depending on the circumstances.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The wrong item was delivered.
The product arrived damaged.
The product was defective upon arrival.

Original shipping charges are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

Lost Packages

If your package is confirmed lost during transit, please contact us.

Pavelia Labs will investigate the issue with the shipping carrier and work towards an appropriate solution, which may include a replacement or refund.