Politique d’expédition

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Pavelia Labs. We are committed to providing a reliable and efficient shipping experience for all customers throughout Europe.

Business Information

Pavelia Labs

Kortrijksesteenweg 391
9800 Petegem-aan-de-Leie
Belgium

Enterprise Number: 0775.620.908
VAT Number: BE0775.620.908

Email: support@pavelialabs.com

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Destinations

Pavelia Labs currently ships to customers throughout Europe.

Shipping availability may vary depending on carrier coverage and local delivery restrictions.

Estimated Delivery Times

Europe

Estimated delivery time:

3–10 business days

Please note that delivery times are estimates and may vary depending on destination country, customs procedures, local carrier operations, and seasonal demand.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 72 hours for tracking updates to become visible.

Shipping Costs

Shipping costs are calculated and displayed during checkout where applicable.

From time to time, Pavelia Labs may offer promotional free shipping campaigns.

Customs, Duties and Taxes

For shipments within the European Union, additional customs duties are generally not applicable.

For destinations where customs duties, import taxes, or local fees apply, such charges remain the responsibility of the customer.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

Customs inspections
Carrier disruptions
Severe weather conditions
Public holidays
High seasonal demand
Force majeure events

Pavelia Labs is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, additional shipping charges may apply for reshipment.

Pavelia Labs is not responsible for orders shipped to incorrectly provided addresses.

Lost, Stolen or Damaged Packages

If your package arrives damaged, appears lost in transit, or experiences delivery issues, please contact us as soon as possible.

Email: support@pavelialabs.com

We will investigate the matter with the carrier and work towards an appropriate resolution.

Refused Deliveries

If a customer refuses delivery of an order without prior authorization, any return shipping costs, customs charges, or carrier fees may be deducted from any eligible refund.